FAQ

Care and Cleaning

Like anything of lasting quality, Engine Design Group products too need love. While frequent maintenance is not required, a gentle cleaning from time to time will help ensure that your product looks and operates like new, for the entirety of its life.
 
Phone Cases (Polycarbonate, TPU, Silicone):
Remove the phone from your case. Using a non-abrasive damp cloth, wipe away any dust, dirt, grime or pocket lint that may have accumulated on the front, and from inside the case and behind the phone. Wipe away and dry all residue and moisture with clean soft cloth.
For stubborn grime and stains, add a small amount of mild soap (dish soap works great: Palmolive, Dawn, etc.) to a non-abrasive clean damp cloth. Clean by rubbing in small circular patterns. Wipe away all soap/dirt residue with a clean damp cloth. Wipe away and dry all residue and moisture with clean soft cloth.
Before reinserting your phone, wipe clean your phone as instructed by your phones manufacturer. Make sure that both the case and phone are 100% dry before combining.
 
Please note never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, or solvents for cleaning as they may damage the finish. Using harsh chemical may void the warranty.
 
Soft-Goods Bags and Cases (Ballistic Nylon, Polyester, Neoprene, Canvas):
Remove any hardware, accessories and personal items from your bag or case. Using a non-abrasive damp cloth, clean away any soil marks, dirt, and grime, that may have accumulated.
While frequent deep cleanings are not recommended, should your soft-goods bag or case become heavily soiled, a gentle hand wash (separately) with warm water (not hot) and mild liquid fabric detergent is advised. Gently agitate and scrub soiled areas until clean. Gently rinse to remove soap/dirt residue and line-dry, do not wring. Allow your bag or case to dry thoroughly before use.
DO NOT MACHINE WASH and DO NOT MACHINE DRY. Doing so could damage your bag or case and may void the warranty.
Please note never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, or solvents for cleaning as they may damage the finish. Using harsh chemical may void the warranty.
 
Accessories and Cabled Products (Polycarbonate, ABS, Polypropylene, Vinyl):
Disconnect from all sources of power and or signal if applicable. Using a non-abrasive damp cloth, wipe away any dust, dirt, and grime that may have accumulated. Wipe away and dry all residue and moisture with clean soft cloth.
For stubborn grime and stains, add a small amount of mild soap (dish soap works great: Palmolive, Dawn, etc.) to a non-abrasive clean damp cloth. Clean by rubbing in small circular patterns. Wipe away all soap/dirt residue with a clean damp cloth. Wipe away and dry all residue and moisture with clean soft cloth. Make sure that the product is 100% dry before returning to use.
 
Please note never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, or solvents for cleaning as they may damage the finish. Using harsh chemical may void the warranty.